Learning Continuity

Guidance For Students On Measures To Preserve Learning Continuity

For information on continuation of your research activities please follow the link below:

Research Continuity

This page is a resource guide to address the challenges and provide possible solutions for continuing learning when coming to campus is not possible. As epidemic outbreaks, natural disasters, or other unexpected events can disrupt scheduled courses, the tools and strategies described here can minimize the effects of those unexpected situations.

Best practices for learning remotely include live or synchronous classes, where you meet and communicate remotely through email, chat, video conference, and other options. You could also conduct self-directed work through recordings, video or audio media, PDFs, quizzes and other assessments or other possibilities.

Two important measures you can take to prepare yourself involve becoming familiar with the use of two key technologies:

Canvas – The Learning Management System (LMS)
Zoom – Online Collaboration and Video Conferencing Tool

Keep Zoom Updated: Zoom regularly provides new versions of the Zoom desktop client and mobile app to release new features and fix bugs. We recommend upgrading to the latest version once it is available. You can also check which version you’re currently running.

Zoom

Find out more about how to use Zoom in place of your on ground classes.

Single Sign-On (SSO) at CGU

CGU’s student Zoom accounts are configured with single sign-on (SSO). For the best Zoom experience, students should use SSO to log in to Zoom via SSO in the desktop client or mobile app before joining a course Zoom session or Zoom office hours. As a best practice, always use the Zoom link in your Canvas class site to access live sessions in Zoom.

SSO Login: Zoom Desktop Client

All students should have the Zoom Desktop Client app installed on their computer. If you do not have the Zoom Desktop Client installed, or are unsure how to start the Zoom Desktop Client on your computer, please see the online guide at https://support.zoom.us/hc/en-us/articles/360032812931-Starting-the-Zoom-Desktop-Client.

Before logging in to your CGU Zoom meeting:

Open the Zoom Desktop Client
Do not enter your email address or password
Click on Sign in with SSO
Enter “cgu” if asked to enter a company domain
Click Continue
Follow the regular CGU login prompts
Stay logged in to the Zoom Desktop Client during CGU Zoom sessions

SSO Login: Zoom Mobile App

Zoom is available as an app for mobile devices, including smartphones and tablets, from the Apple App store or Google Play. If you must use a mobile device for class sessions, use the Zoom Mobile App to sign in before joining the meeting. If you do not have the Zoom Mobile App, or are unsure how to use the app on your mobile device, please see the online guide at https://support.zoom.us/hc/en-us/sections/200305413-Mobile.

Before logging in to your CGU Zoom meeting:

Open the Zoom Mobile App
Do not enter your email address or password
Click on Sign in with SSO
Enter “cgu” if asked to enter a company domain
Click Continue
Follow the regular CGU login prompts
Stay logged in to the Zoom Desktop Client during CGU Zoom sessions

Student Zoom Account

CGU provides a Basic account for each student. For a temporary period of time, CGU Zoom Basic accounts can now hold meetings with up to 300 participants without the 40 minute time limit. The Basic accounts do have other limitations which include:

Recording only to Local Computer not Zoom Cloud
Cannot be an alternative host
Cannot schedule on behalf of others

Use cases for Zoom include:

Tips for the best online live class experience

Setting yourself up for success
- Use Headphones instead of speakers, to mitigate feedback and get the best hearing experience possible
- Setup in a place with little activity in the background of the webcam
- Setup your computer as close to your Internet Router as possible
- Use a wired connection if possible
- Make sure other high bandwidth use is mitigated, e.g. other individuals streaming video, gaming, nonessential devices using the internet are turned off
- Close any programs you are not using for the Zoom meeting. Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better. Virtual background feature also uses significant processing power.
- Disable HD video
- Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting. To Disable HD Video from within the Zoom Client:
  - Click the “Home” tab.
  - Click ” Settings”.
  - In the Settings window that opens:
  - Click the “Video” tab.
  - Uncheck “Enable HD”.
  - Close the Settings window.

Troubleshooting Zoom
- If your Audio or Video start to get choppy, turn off your video, and ask others to turn off their’s
- If your audio is still unreliable, join the Zoom meeting by phone (you can stay online for the screen sharing functionality)

Accessing Computer Lab Remotely – Quick Tutorials

CGU remote desktop access - Windows guide

If you need a computer resource that you would normally go to a campus computer lab for, such as SAS or Bloomberg Terminal, please contact the Help Desk at helpdesk@cgu.edu or 909-621-8174 and provide your name, the lab specific software that you need to use, and the duration of time you will be utilizing the software. You will receive a follow-up email with detailed instructions on remotely accessing a lab computer. Please note that you will need a personal computer with internet connectivity to make use of this solution. Please refer to the detailed Remote Desktop instructions below.

Purpose: This guide will outline how to connect to lab and workstation computers physically located on the CGU campus from the internet. Note this this access does NOT require the CGU VPN, all you need is in internet connection.

Procedure: Once you have submitted a request and have been granted a system that you can connect to follow these steps to connect to that system. (PDF version)

Open the Remote Desktop Connection app on your computer, you can find this buy typing Remote Desktop in the Search bar and it should appear.
Click the Show Options dropdown, then click on Advanced.
Click the Settings button under Connect from anywhere.
Click “Use these RD Gateway server settings:” and in Server Name enter terminal.cgu.edu. Click the “Use my RD Gateway credentials for the remote computer” box, then click OK.
Click on the General tab.
Under Logon settings enter the name of the system that has been assigned to you under Computer. Under User name enter your CGU username beginning with clare\ if you have a staff/faculty/student worker account or with student\ if you are a student. The below screenshots have an example of each.
In order to avoid having to re-enter this information again click Save As under connection settings and save the shortcut somewhere that you will remember. In the future you can open that link and it will fill in all of the information you have just entered automatically.
Click the Connect button, if connecting for the first time you may receive a message asking if you trust the remote computer. Check “Don’t ask me again for connnections to this computer” and then click Connect.
Enter your CGU password then click OK.
You should now be connected to the remote system. To logoff when finished right click on the Start Menu button, hover over “Shut down or sign out” and then click Sign Out.

CGU remote desktop access - Mac guide

Purpose: This guide will outline how to connect to lab and workstation computers physically located on the CGU campus from the internet using a MacOS computer. Note this this access does NOT require the CGU VPN, all you need is in internet connection.

Procedure: Once you have submitted a request and have been granted a system that you can connect to follow these steps to connect to that system. (PDF version)

Open the App Store and search for Microsoft Remote Desktop.
Download the Microsoft Remote Desktop 10 App from Microsoft.
Once installed click Open, or search for the program and run it.
If you receive a notice for sending data to Microsoft click Not now.
You will be prompted that the app requires Microphone and Camera access, click Continue, then OK for both permissions.
The app will now open, click on the Gear icon and then click Preferences…
In Preferences click the Gateways tab and then click the + icon to add a new gateway.
In Add a Gateway enter terminal.cgu.edu under Gateway Name, add CGU Terminal under Friendly Name. Click the dropdown under User Account and click Add User Account…
Fill in your CGU Username and Password, beginning with clare\ if you are staff/faculty/student worker, or with student\ if you are a student. An example of each is given below. Fill in Friendly Name with CGU Account then click Add.
You will now be back on the Add a Gateway screen, make sure User Account is set to CGU Account and then click Add.
Your Gateway info should now all be filled out, close Preferences by clicking the red X in the top left.
You will now be back on the main Microsoft Remote Desktop screen, click the + dropdown and then click Add PC.
In PC Name put the name of the computer that has been assigned to you, under User Account select CGU Account, under Friendly Name enter CGU Computer, and under Gateway select CGU Terminal. Then click Add.
Your connection will now be saved, double click to open your remote session.
You may be prompted with a certificate warning, click Continue.
You should now be connected to the remote system. To logoff when finished right click on the Start Menu button, hover over “Shut down or sign out” and then click Sign Out.