The University Ombudsperson is a member of the International Ombudsman Association, and practices in accordance with its Standards of Practice and Code of Ethics. The Ombudsperson’s role and relationship to the University is also defined by a Charter Agreement. In general, the Ombudsperson’s work is guided by four ethical tenets:
Confidentiality
The Ombudsperson does not keep records for the University, and will not disclose the names or concerns of its visitors, without permission. (The only exception being when the Ombudsperson believes there is an imminent risk of physical harm.) The Ombuds Office thus is not an office of notice for the University.
Neutrality
The Ombudsperson does not take sides in any dispute, but rather advocates for fair process and equitable results.
Informality
The Ombudsperson listens, offers information about University policies, procedures and resources, and presents a range of options for resolving problems. With permission, the Ombudsperson will facilitate communication or mediate a dispute. The Ombudsperson does not arbitrate, adjudicate, or participate in formal procedures. If a visitor would like to pursue a formal process, the Ombudsperson will direct them to the appropriate CGU office.
Independence
To ensure objectivity, the Ombudsperson is not aligned with any school or administrative department. The Ombudsperson reports directly to the University President for administrative and budgetary matters.
These ethical tenets are absolute and non-negotiable, and belong to the Ombuds Office rather than visitor.