Frequently Asked Questions
The Student Accounts Office would like to take this opportunity to welcome you to Claremont Graduate University and to share some information that we believe will be helpful as you progress through your graduate program.
Where are you located?
160 E. 10th Street
Harper Hall East
Claremont, CA 91711
What are your hours of operation?
We are open Monday – Friday 8:30 am – 5:00 pm
For updates, please visit: https://info.cgu.edu/emergency/
How do I manage my student account online?
To manage your student account online, you will need to have access to PeopleSoft. Navigate to the “Financial Account” tile to: 1) Check your account balance, 2) Pay and view your invoice, 3) Access additional account services for your 1098-T and much more. See documentation for Student Accounts Tile – Financial Account Guide.
When will I receive my statement of account invoice?
Students will receive a courtesy email when statements are available. However, students are encouraged to review their portal regularly and check for the most current information. Typically, within 24 hours of registering for classes, your statement of account will be updated and available to view, unless otherwise communicated by the Student Accounts office. In an effort to Go Green, Student Accounts does not send out paper billing statements, so please check your portal on a regular basis to get your most current financial information.
When is my tuition balance due?
Tuition payment for ALL students:
Summer 2020 is due June 14, 2020
Summer 2020 (Module 2) is due July 25, 2020
Fall 2020 is due September 24, 2020
Spring 2021 is due February 14, 2021
How do I pay my account balance?
Our office accepts checks, cash, money orders, cashier’s checks, and wire transfers.
What if I want to make an on-line payment?
Payment from your credit card, checking, or savings account can be made from your student portal: my.cgu.edu
Note: Credit card payments can only be made online.
Is there a payment plan available?
Yes, if you prefer to use a monthly payment plan, there is one available. There is a $35 enrollment fee. Your balance will be divided into 4 installments and payments are due to the servicer on the designated dates. The Student Accounts office will send a courtesy email when plans are available for sign-up. Once available, you may enroll in the payment plan by visiting your student portal: my.cgu.edu.
What if I have a company or sponsor supporting me?
You must submit a letter from your company/sponsor to the Student Accounts Office on or before the payment deadline. You may defer the amount covered by your sponsor or employer for up to 60 days after the last day of the semester. For example, if you qualify for this plan, your Spring payment is due on or before November 21. To qualify for this plan, you must submit a letter each semester on appropriate company/sponsor letterhead and an authorized member of the company/sponsor (other than yourself) must sign it. The letter must contain information about the amount (dollar value and/or percentage) of coverage as well as the date/semester of coverage. Please keep in mind that you may only defer the amount covered by your third party. Payments not covered by your third party are due in full no later than the original payment deadline, or you may sign up to make monthly payments on your outstanding balance.
Should you receive an incomplete grade, payment is still due and payable no later than 60 days past the last day of the semester. No extensions can be made beyond the 60 days. There is no additional cost to use our company/sponsor deferred payment plan. Please be sure to notify this office; if you change employers, are no longer covered by your sponsor, or if you add or drop a class after the add/drop deadline has passed. For more detailed information, please refer to our website at: https://my.cgu.edu/student-accounts/third-party-sponsors/
When can I expect to receive my refund?
Student Accounts will begin processing refunds the first week of the semester. Please allow a minimum of 5-10 days AFTER your funds are applied to your account to receive your refund. Refunds are not available for pick-up. If you would like to receive your refund directly into your bank account, please sign in through your portal (my.cgu.edu) and select PeopleSoft from the list of applications: “Financial Account > Pay-View Invoice > Pay Bill-Manage Account”. Select the eRefund option, and enter your banking information. This is a much faster and more secure way to receive your refund. If you do not select an option, you will receive the refund in the traditional “paper check”. Checks are mailed to your address on record, so make sure that your correct information is updated in your student portal.
Where can I learn more about student health insurance plans (SHIP)?
Please visit: my.cgu.edu/health-insurance/
For additional information please feel free to stop by our office or you can contact us at firstname.lastname@example.org or call us at 909-607-2613.