Frequently Asked Questions
The Student Accounts Office would like to take this opportunity to welcome you to Claremont Graduate University and to share some information that we believe will be helpful as you progress through your graduate program.
Where are you located?
160 E. 10th Street
Harper Hall East
Claremont, CA 91711
(please leave a voicemail if no one is available to take your call)
What are your hours of operation?
We are open Monday – Friday 8:30 am – 5:00 pm
For the latest campus updates, please visit: https://info.cgu.edu/emergency/
How can I meet with you?
Please visit our Calendly page to schedule a meeting with us.
How do I manage my student account online?
To manage your student account online, you will need to have access to PeopleSoft. Navigate to the “Financial Account” tile to: 1) Check your account balance, 2) Pay and view your invoice, 3) Access additional account services for your 1098-T and much more. See documentation for Student Accounts Tile – Financial Account Guide.
When will I receive my statement of account invoice?
Students will receive a courtesy email when statements are available. However, students are encouraged to review their portal regularly and check for the most current information. Typically, within 24 hours of registering for classes, your statement of account will be updated and available to view, unless otherwise communicated by the Student Accounts office. In an effort to Go Green, Student Accounts does not send out paper billing statements, so please check your portal on a regular basis to get your most current financial information.
When is my tuition and fees balance due?
Tuition and fees payment for ALL students:
Spring 2023 is due February 14, 2023
Summer 2023 is due June 14, 2023
Fall 2023 is due September 24, 2023
How do I pay my account balance?
Our office accepts checks, cash, money orders, cashier’s checks, and wire transfers.
What if I want to make an online payment?
Conveniently and securely pay online with your credit card, checking, or savings account from your PeopleSoft student portal. You can avoid credit card service fees by making an electronic payment from your checking or savings account. Note: Credit card payments can only be made online.
Is there a payment plan available?
Yes, we offer a monthly installment payment plan for a limited time each term. There is a $35 enrollment fee. The current term’s balance will be divided into 4 monthly installments (for Fall, Spring; 3 installments in Summer) and payments are due to the servicer on the designated dates. The Student Accounts office will send a courtesy email when plans are available for sign-up. Once available, you may enroll in the payment plan by visiting your PeopleSoft student portal.
What if I have a company or sponsor supporting me?
You must submit a letter from your company/sponsor to the Student Accounts Office on or before the term payment due date. You may defer the amount covered by your sponsor or employer for up to 60 days after the last day of the semester. To qualify for this plan, you must submit a letter on appropriate company/sponsor letterhead and an authorized member of the company/sponsor (other than yourself) must sign it. The letter must contain information about the amount (dollar value and/or percentage) of coverage as well as the dates/semester(s) of coverage. Please email this letter to firstname.lastname@example.org. Please keep in mind that you may only defer the amount covered by your third party. Payments not covered by your third party are due in full no later than the original payment deadline, or you may sign up to make monthly payments on your outstanding balance.
Should you receive an incomplete grade, payment is still due and payable no later than 60 days past the last day of the semester. No extensions can be made beyond the 60 days. There is no additional cost to use our company/sponsor deferred payment plan. Please be sure to notify this office; if you change employers, are no longer covered by your sponsor, or if you add or drop a class after the add/drop deadline has passed. For more detailed information, please refer to our website at: https://my.cgu.edu/student-accounts/third-party-sponsors/
When can I expect to receive my refund?
Student Accounts will begin processing refunds the first week of the semester. Please allow a minimum of 5-10 business days AFTER your funds are applied to your account to receive your refund. Please enroll in Direct Deposit to receive your refund. Refunds are not available for pick-up. Paper checks by mail are available only upon request, though direct deposit is strongly recommended instead for secure and efficient deposit of your refund. You can read more about our refund process on our Refunds page.
Where can I learn more about student health insurance plans (SHIP)?
Please visit: my.cgu.edu/health-insurance/
For additional information please feel free to stop by our office or you can contact us at email@example.com or call us at 909-607-2613.