Welcome to the CGU Help Desk
Please find more information and the answers to your most commonly asked questions here on our support pages. Or to chat with our technicians.
https://support.cgu.edu/hc/en-us
HOURS:
In person in ACB 303, 8:30AM – 5PM M-F / By phone 24×7 at 909-621-8174
Please use the elevator located on the North East wing of the building, near the side entrance and stairs.
WHAT YOU CAN EXPECT:
- A competent and well trained Helpdesk staff, and a continuous improvement process to increase performance
- Shorter “time to answer”
- A service designed to handle 60-70% of the calls immediately and to escalate the remaining calls to specialized OIT staff promptly.
- An always-available point of contact to notify if you believe there is a significant system failure (who in turn will contact the appropriate OIT staff to address urgent problems immediately).
- Flexible staffing – we will increase staff numbers at peak times of the year to handle extra call volumes.
- Verification of your identity is needed for security.
Please note:
Due to the “hands on” nature of Audio/Visual requests, we are keeping our direct line to the A/V department. This number is 7-3695 on campus, 909-607-3695 from off campus or via email to av@cgu.edu As CGU continues to expand the use of technology, the hours that our faculty, staff and students require support also continue to expand. This 24×7 Helpdesk allows us to ensure, no matter what time a problem arises, someone will be available to take your call.
For Claremont Colleges members needing assistance with Canvas or other services at the consortium, please use this list of the colleges’ respective support entities for assistance. Similarly, for CGU constituents working with the other colleges, please use this same list for assistance with their services.