Help Desk
Please start at our knowledge base where you can search for answers to common issues. For 24×7 assistance, please call (909) 621-8174 if off campus or x18174 if on campus. If your needs are not pressing, you can email helpdesk@cgu.edu for response the next business day.
Staff of OIT
MANOJ CHITRE, Asst. Vp Finance And Administration/Technology Services And Information Systems
Enterprise Applications
Enterprise Applications supports the University’s applications and databases. CGU currently relies on PeopleSoft Campus Solutions 9.2, Workday, Slate and many other applications. The Enterprise Applications staff works closely with the users from various student services departments as well as academic departments to ensure that reports, new programs and additional features are developed to advance CGU’s mission.
Sheila Reeder, Director of Enterprise Applications
Stuart Fermenick, Assistant Director of Enterprise Applications
Greg Mefferd, Web Administrator
Cherene Kwek, Business Analyst
Desktop Services
Desktop Services supports faculty, staff and students with their end user technology, encompassing their university owned desktops, laptops and peripheral devices and all associated end user software. Desktops Services supports systems access, including password reset facilitation, Duo support, and individual enterprise applications. Additionally, Desktop Services provides consultation on technology procurement as well as just in time use of university provided or required software and applications.
Carrie Palmer, Client Services Manager
Luke Olfman, Senior Technical Support Specialist
Steven Klarin, Technical Support Specialist
Carlos Noriega, User Support/ Application Specialist
Michael Thomas, Senior Director of Academic Computing and Client Services
Desktop Services serves also serves as the on campus Help Desk, providing primary in-person and phone support between 8:30am and 5pm. They liaise with the 24×7 off-campus Help Desk as needed to address user issues.
Academic Technology
The Academic Computing team develops and supports ongoing University-wide academic technology initiatives, including online and on campus teaching and learning, Social Media (Web 2.0) technologies, mobile computing technologies, and emerging technologies for learning. The staff act as consultants to faculty about any aspect of technology use in the learning environments – classroom or online.
Sunny Chau, Assistant Director of Educational Technology
Aimee Garten, Assistant Director, Digital Learning and Special Initiatives
Michael Thomas, Senior Director of Academic Computing and Client Services
Academic Computing also consists of two student-staffed support organizations including Audio Visual (AV) and the Digital Learning Lab (DLL). AV provides primary support to the university’s on campus classrooms and event venues for classes, meetings, and special events. The DLL provides software training to students to enable them to be successful in their coursework at CGU. Staff and faculty are able to attend DLL workshops as well.
Technical Services
Technical Services provides the backbone for computing at CGU by managing and maintaining our cable plant, network infrastructure, servers and network operating systems, desktop computing systems, and wireless access points. We provide and manage e-mail, file storage, backup/recovery systems among other technical areas to support the user community
Ryan Ziska, Manager of Enterprise Infrastructure primary responsibilities:
- Develops strategies and direction for the University’s infrastructure
- Implements new University information technology infrastructure
- Supports the technical work of the department as a practitioner
Queston Juarez, Systems and Network Administrator primary responsibilities:
- Develops procedures to elevate the University’s security and protect against cyber-security treats
- Deploys and support the University’s production and research information technology infrastructure
- Administers on-premise and cloud information technology infrastructure
Ricardo Montiel, Network and Systems Specialist primary responsibilities:
- Provides for technical support of the University’s network and server infrastructure
- Administers the University’s identity and access management, and enterprise monitoring systems
- Assists in supporting enterprise projects and specialized computing activities, including administration, hardware, and software support