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Operational Continuity

Contacts

Help Desk
909-621-8174
helpdesk@cgu.edu

After-hours Canvas & Zoom Support

909-787-1980

Chat with Canvas Support

(Faculty)

Chat with Canvas Support

(Student)

Canvas Direct Support Hotline

1-833-458-5451

CGU Faculty and Staff Directory

 

Useful Links

ATTENTION: To learn more about the Coronavirus Update visit Student Health Services

CGU COVID-19
Emergency page 
www.cgu.edu/emergency

Center for Disease Control and Prevention site about Coronavirus Disease 2019 (COVID-19)

 

Guidance For Staff On Measures To Preserve Business Continuity

This page is intended for non-teaching Staff of CGU. It is a resource guide to address the challenges and provide potential solutions for continuing work while the campus is closed. As epidemic outbreaks, natural disasters, or other unexpected events can disrupt scheduled courses, the tools and strategies described here can minimize the effects of those unexpected situations.

Best practices for working remotely include live or synchronous communication and meeting, where you meet and communicate remotely through email, chat, video conference, and other options. Other options for working remotely include asynchronous activities like file shares, Dropbox, and other cloud options or other possibilities.

Two important measures you can take to prepare yourself involve becoming familiar with the use of two key technologies:

  • Office 365 – The main administrative set of tools to conduct business
  • Microsoft Teams – Online Collaboration and Video Conferencing Tool

Please remember, protecting data, especially student data, is paramount to what we do as University Employees. This can be be particularly easy to forget in a remote environment. Please take a moment to review CGU’s FERPA statement

Before your proceed
Please make sure you have access to your CGU username, password and email address to continue to use Canvas, Zoom or any other CGU system.

  • What is my CGU username?
    • your CGU username for the Microsoft login page is usually your email address, meaning your first name + your last name @cgu.edu. Example: Ricardo Noriega with would be “ricardo.noriega@cgu.edu“
    • your CGU username to log into TCCS Services (the purple page) is usually your Last name + your first Initial the last 4 digits of your CGU ID numer. Example: Ricardo Noriega with CGU ID of 123456 would be “noriegar3456“
    • some legacy CGU username are usually your Last name + your first Initial(s). Example: Ricardo Noriega would be “noriegari“
  • I can log in, but how do I reset/change my password?
  • How do I check my CGU email?
Connecting Remotely - Quick Tutorials
Canvas
Find out more about how to use Canvas for your on ground classes.

Use cases for Canvas include:

  • Protect Student Data: Be mindful of FERPA and Canvas
    • Zoom
    Find out more about how to use Zoom in place of your on ground classes.

    Use cases for Zoom include:

  • Muting participants
  • Have students raise their hands
  • Chatting in Canvas Webinars
  • Zoom on your mobile device (Android or iOS)
  • Protect Student Data: Be mindful of FERPA and Zoom
  • Tips for the best online live class experience
    • Setting yourself up for success
      • Use Headphones instead of speakers, to mitigate feedback and get the best hearing experience possible
      • Setup in a place with little business in the background of the webcam
      • Setup your computer as close to your Internet Router as possible
      • Connect with an Ethernet cable if possible
      • Make sure other high bandwidth use is mitigated, e.g. other individuals streaming video, gaming, nonessential devices using the internet are turned off
      • Close any programs you are not using for the Zoom meeting
    • Troubleshooting Zoom 
      • If your Audio or Video start to get choppy, turn off your video, and ask others to turn off their’s
      • If your audio is still unreliable, join the Zoom meeting by phone (you can stay online for the screen sharing functionality)

    • Please contact OIT Helpdesk for Zoom premium license.

    Office 365 Collaboration and Conferencing
    Click the following links to find out more about how to use these tools.

    Click here to log into Office 365 and access useful tools like your email and Teams

    More training resources for any of these products and more can been found on the Office 365 Training Site provided by Microsoft, including simple, easy to follow guides and videos curated by application.

    Other CGU tools
    Click the following links to find out more about how to use these tools.

    Is your technology ready to teach/work online?
    Click the following links to find out more:

    Recommended hardware for teaching/meeting online
    Click the following links to find out more about:

    Training
    Below is the schedule of upcoming workshops by OIT related to quickly starting your on ground class online:

    • Essentials for Teaching Online
      • By appointment – please email cgu.learning@cgu.edu to schedule a workshop for you
    • More Canvas features/tools
      • Mondays and Thursdays at 10am
      • Tuesdays and Wednesdays at 2pm
      • Learn about Assignments, Quizzes, Discussions, Modules and more
      • You will receive instructions on how to join this online workshop when you RSVP
    • Cool Zoom features
      • Mondays and Thursdays at 2pm
      • Tuesdays and Wednesdays at 10am
      • Learn about custom settings, breakout rooms, polls, and more
      • You will receive instructions on how to join this online workshop when you RSVP

    RSVP for any of these workshops by sending an email to cgu.learning@cgu.edu

    You may also schedule ad hoc training by contacting:

    Help Desk
    909-607-1874
    helpdesk@cgu.edu

    Forwarding your office phone number - TCCS

    Forwarding to another Number

    1. Press the button under either “CFwdALL” (older models) or “Forward all” (newer models).
      1. You will hear a confirmation beep and be asked to “Enter number”.
    2. Dial the number to which you want to forward all your calls.
      1. Dial the number exactly as if you were placing a call to that number.
        1. For off-campus numbers this includes dialing 9, then 1, then area code and phone number. For example, to forward to 909-555-1234, enter 919095551234.
      2. The phone display will show “Forwarded to ############”.

    Forwarding to Voicemail

    1. Press the button under either “CFwdALL” (older models) or “Forward all” (newer models).
      1. You will hear a confirmation beep and be asked to “Enter number”.
    2. Press the “messages” button on your phone or enter the voicemail number, 18555.
      1. The phone display will show “Forwarded to Voicemail” or “Forwarded to 18555”.

    To Disable Forwarding

    1. Press the button under either “CFwdALL” (older models) or “Forward off” (newer models).

    If you are off-campus (no access to campus phone)

    1. send an email to tccit@claremont.edu and provide the campus phone number/extension and the telephone number to forward campus phone to.
    Using your office phone number off-campus
    TCCS has made available a new feature that allows you to install a Cisco Jabber software on your computer or a mobile device to make and receive calls using your Cisco work phone number at home. Benefits include:

    1. Answering calls, as if you were at your desk on campus
    2. Outbound calling, as if you were at your desk on campus
    3. Ability to share multiple phone line extensions
    4. Ability to check voicemail

    If you are interested in setting this option up, please email the OIT Help Desk who will gather more information about your phone and create a ticket with tccit@claremont.edu. Information you will need:

    1. Full Name of employee attached to phone number
    2. Your office location (building, floor, room number)
    3. Campus Phone number, you want to make available on the Jabber client
    4. Type of computer and mobile device you would like to use the Jabber client on (Windows, MacOS, iOS, Android – limitted to 1 computer and 1 device)
    5. Additional Extensions you would like to also answer (must be associated already on your campus phone)
    6. Email address of employee attached to phone number

    Faculty and Students have dedicated pages for their roles. Please click the following links to be redirected to the page that is most helpful for you: