An official transcript is the official academic record at CGU, not a diploma or certificate. The diploma/certificate is a ceremonial indication of a student’s satisfactory completion of academic requirements. The CGU Registrar’s Office is responsible for the preparation of diplomas distributed by the university.

Distribution

Diplomas/Certificates are distributed to students who have been conferred a degree by the Board of Trustees (for academic degrees) or who are confirmed to have completed all certificate requirements (for non-academic and continuing education certificates), and who do not have outstanding financial obligations to the university.

Timing

Diplomas/Certificates are printed and mailed 6-8 weeks after the degree/certificate conferral date (the last day of the semester where a degree is earned).

Address

Diplomas/Certificates are sent to the mailing address listed in your PeopleSoft record. To check or update your mailing address log on to your CGU PeopleSoft portal, then go to the Profile tile > Addresses.

Ensure your mailing address is correct before diplomas/certificates are mailed; incorrect mailing addresses may significantly delay receipt of your diploma or certificate. Diplomas/certificates are sent to domestic mailing addresses through the U.S. Postal Service First Class mail service. Diplomas/certificates to international mailing addresses are sent via FedEx.

Content and Size

Name

CGU diplomas contain the student’s legal/primary name, including first, middle, last, and any suffix, as they appear in their CGU record. Students can check their legal/primary name in their CGU PeopleSoft portal. See Profile tile > Personal Details > Primary Name.

If your name contains diacritic marks, special characters, or if you prefer not to have your middle name/initial and/or suffix included on your diploma, contact the Registrar’s Office at student.records@cgu.edu.

Degree

Diplomas contain a student’s degree name (e.g., Master of Arts in Psychology), the date of degree conferral, the university seal, signatures of the CGU president and chair of the Board of Trustees, and commemorative remarks. Concentration names do not appear on the diploma.

Diplomas for degrees that are jointly offered with other institutions (San Diego State University, CSU Long Beach, etc.) display both institution names, and contain different signatures and wording than diplomas earned solely through CGU.

Size

Certificates: 11 inches x 8.5 inches, landscape format

Master’s diplomas: 12 inches x 9 inches, landscape format

Doctoral diplomas: 14 inches x 11 inches, landscape format

Diploma frames are available for sale through Huntley Bookstore.

Returned, Missing, Damaged, or Incorrect Diplomas/Certificates

Returned

If your diploma is returned by the mail service to the Registrar’s Office due to an incorrect or outdated mailing address, the Registrar’s Office will notify you through your CGU email address. To have your diploma re-mailed to a different address, you will be required to update your mailing address by logging into your PeopleSoft record. Payment of a $10 mailing fee will also be required before the Registrar’s Office will re-mail the package to a different address.

Missing

If you do not receive your diploma within 4 months of the date of your graduation/degree conferral and your mailing address is correct in PeopleSoft, notify the Registrar’s Office immediately by email (student.records@cgu.edu). If the Registrar’s Office receives notification after 4 months has passed from your degree conferral date, then you must request and pay for a replacement diploma.

As a reminder, diplomas are not sent to students with outstanding financial obligations. Be sure to check your PeopleSoft record to ensure you do not have a hold on your account from the Student Accounts Office. To resolve any outstanding tuition or fees, contact Student Accounts and then let the Registrar’s Office know when your financial hold has been cleared.

Damaged

If you receive a diploma that has been damaged in transit, please email a photo of the damaged area of the diploma and envelope to student.records@cgu.edu to request a duplicate.

Incorrect Names

All legal/primary name changes or requests for special characters or initials which a student wishes to appear on their diploma must be completed prior to the last day of the term in which a student intends to graduate. Otherwise, a student must request and pay for a replacement diploma if a student wants their diploma with an updated primary/legal name (see below for how to order a replacement diploma).

Replacement Diplomas/Certificates

Replacement diplomas/certificates are available to graduates whose original diplomas were lost, damaged, or destroyed or who would like a second copy for their own use. They may also be ordered when the graduate’s legal name changes due to marriage, divorce, court order, or other official process (see the Changing your Personal Information section).

The Diploma Replacement Request Form is available on the Registrar’s Form Index. Please allow 2 to 3 weeks for processing. Delivery time is dependent upon mailing location and whether expedited delivery has been requested.

  • $45 – Diploma Replacement Fee. Fee includes delivery to domestic US locations by U.S. Postal Service First-Class Mail.
  • $30 – Expedited Delivery Fee to a domestic US address (sent via Fed Ex)
  • $60 – Delivery Fee required for diplomas sent to an international destination (sent via Fed Ex)