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Outbound Email Filtering Security Policies

Overview

Claremont Graduate University utilizes outbound filtering on our Microsoft 365 email services to help safeguard our campus against malware, and ensure our emails maintain a satisfactory reputation with global email providers.

Purpose

The security policies prevent compromised computers and users from sending unsolicited emails and potentially harming the reputation of Claremont Graduate University’s emails. The Federal Trade Commission enforces the CAN-SPAM Act to govern email communications sent from businesses and commercial organizations. Failure to comply with the CAN-SPAM Act could result in all emails from Claremont Graduate University being marked as spam or emails being blocked.

CAN-SPAM’s main requirements:

  • Don’t use false or misleading header information
  • Don’t use deceptive subject lines
  • If applicable, identify the message as an ad
  • Tell recipients how to opt-out of receiving future email from you
  • Honor opt-out requests promptly
  • Monitor what others are doing on your behalf

For more information concerning these guidelines, please see CAN-SPAM Act: A Compliance Guide for Business | Federal Trade Commission (ftc.gov)

Security Policies

Standard Limit Policy

The standard limit policy allows for 500 emails to be sent in a 60 minute period. All user mailboxes and departmental mailboxes are placed in this policy. One email with 500 recipients is considered as sending 500 emails.

Elevated Limit Policy

The elevated limit policy allows 1000 emails to be sent in a 60 minute period. Placement within this policy requires departmental and OIT approval.

Unlimited Policy

The unlimited policy allows for unlimited emails to be sent in a 60 minute period. Placement within this policy requires departmental and OIT approval.

Requests for Policy Modification

Requests to have your outbound email policy should be directed to the Office of Information Technology via email at helpdesk@cgu.edu or via phone at 909-621-8174. The Office of Information Technology advises contacting us if you need to send any communication to more than 500 mailboxes, including CGU.EDU mailboxes.